Privacy Policy

We are committed to maintaining your privacy.
To demonstrate our commitment to your privacy, Concept Z Performance has developed a Privacy Policy to engender trust and confidence in our site and the Internet by encouraging full disclosure and informed consent. This statement discloses the privacy practices for the Concept Z Performance Web site. Questions regarding this statement should be directed to Concept Z Performance Customer Service Center.

Your IP Address
An Internet Protocol (IP) address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user's current IP address. We use your IP address to help diagnose problems with our servers and to administer our Web site. We do not link IP addresses to anything personally identifiable. This means that a user session will be tracked, but the user will be anonymous.

Your Account
When you set up an account with Concept Z Performance, we will ask you for information about your vehicles, how to contact you, your preferred method of payment and your preferred shipping address. If necessary, we use your contact information to reach you for help processing an order you have placed. We might ask for demographic and interest-based information when you create an account. Whether you provide such information is purely optional. We might, from time to time, use this information to send you alerts about upcoming events and promotions. We also, on occasion, may ask you to participate in a survey. You may "opt-out" of receiving such communications by sending us an e-mail by contacting us using one of the methods listed below under How to Contact Us. You also control the other parts of your account information. You may update it at any time the same way: by signing in from Register / Sign In in the left of the navigation bar and then clicking on "change" to reenter any account information you wish to change. You may also change your account information by contacting us using one of the methods listed below under How to Contact Us.

Other Information We Collect
When you purchase a product we ask you for information such as name, address, and credit card information. We Store and use this information so we can process your order. If necessary, we might use this information to contact you for help processing your order. When you go to the main pages in our Resource Center area, Concept Z Performance gives you the option of alerting a friend via an e-mail that contains a link to our site. All such information is Stored on our servers, but we will not send solicitations to the friend you have chosen to e-mail with this feature. Whenever you submit messages or feedback for other users, we Store that information. If we post such information, you will not be able to change or remove it from the site. Whenever you send us personal correspondence, such as e-mail or letters, or if other users or third parties send us correspondence about your activities or postings on the site, we may collect and Store such information. In order to monitor our customer service to serve you better, we also collect and Store your online interaction with our live Customer Service Representatives, online mechanics and online specialty part sourcing. From time to time, Concept Z Performance holds contests and sweepstakes. We will collect and Store all information relating to such contests and sweepstakes. Concept Z Performance might purchase information from third parties in order to supplement the information we have received from our customers.

Removing Your Information from Our Records
If for some reason, you want us to remove your credit card and contact information from our database, we will, but only after all of your transactions have been completed. All you have to do is send us an e-mail, visit our Customer Service Center or contact us using one of the methods listed below under How to Contact Us. Such information, however, is never completely removed from our database archives because we routinely back up our servers for disaster recovery and tax-record purposes.

Personal Information
Personal information includes your name, e-mail address, mailing address, method of payment information and other data that identifies you as an individual. Your personal information is used by Concept Z Performance, our suppliers and shippers in order to process and ship your orders. Concept Z Performance does not currently sell, trade, rent or release your personal information to third parties, but reserves the right to do so in the future.

Aggregate Information
Concept Z Performance occasionally shares aggregate data about customers, traffic patterns, sales, and other site information with partners, vendors, and other reputable third parties. This data, however, does not contain any personally identifying information. For example, we don't disclose that you purchased a specific product, but we might share statistics on how many customers have purchased a specific product.

Legal Issues
Concept Z Performance discloses personal information when required by law or in the good-faith belief that such action is necessary to: conform to the edicts of the law or comply with a legal process served on Concept Z Performance or its site; protect and defend the rights or property of Concept Z Performance, the site, or the users of Concept Z Performance; and act under exigent circumstances to protect the personal safety of users of Concept Z Performance, its site, or the public.

Other Sites' Policies
You might choose to leave our site via links to other sites, including those of advertisers. Concept Z Performance is not responsible for the privacy policies or the content on those sites, nor is it responsible for the cookies those sites might deposit on your hard drive.

Credit Card Security
Shopping on the Internet is incredibly safe.At Concept Z Performance, we ensure that it's safe by transferring all of your personal information, including your name, address and credit card, over a Secure Socket Layer (SSL) line. This ensures that your information is encrypted and cannot be read by others as it travels over the Internet. The secure mode begins when you initiate your order. You will know you're in secure mode when the tiny padlock icon, located at the bottom of your browser, appears as "locked." You also can verify you are in secure mode by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." After the information reaches Concept Z Performance, it is Stored on a secure server, which means it resides behind a firewall and cannot be accessed from outside the company. At that point, your information can only be accessed by employees to process your orders. All such employees sign a privacy/security policy, which provides legal confidentiality protection for our customers. Violations of this policy results in disciplinary actions, including the possibility of termination, criminal prosecution and civil action.

Concept Z Performance' Safe Shopping Guarantee
Shopping with us is so safe we guarantee it with our Safe Shopping Guarantee. In a nutshell, we guarantee every transaction as 100 percent safe. If unauthorized charges appear on your credit card as a result of shopping with us while using our secure server, we will reimburse you up to the maximum $50 legal liability. We only require that you follow the reporting steps required by the issuer of your card (under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges).

Your Consent
By using our Web site, you are consenting to the collection, storage, and dissemination of data as described above. We will post any changes to our privacy policy on this page so you can readily review our most current policy. Concept Z Performance also reserves the right to e-mail you regarding changes to our Privacy Policy or any other matters Concept Z Performance thinks is necessary for the administration of the site.

How to Contact Us
We're interested in your comments about our privacy policy. You can send general comments about it to our e-mail. You also can use that e-mail address to: "Opt-out" of receiving promotional offers and updates about the site. "Opt-out" of allowing your information to be disclosed to third parties. Notify us about updates you'd like made to your account information.

 

Return Policy

Stocking Items can be returned within 30 days of purchase, anything over 30 days can still be returned, but will be charged a 25% stocking fee. Items returned that were shipped with Free or $1 Shipping fees, will only be credited based upon actual shipping cost.

All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any exception.

Concept Z Performance will not accept any product that appears to have been used unless there is a valid warranty issue as defined by the manufacturer/vendor. An inspection process may take place to verify the product meets the warranty criteria. Products used in racing or off road conditions are only warranted against manufacturer defects prior to installation.

Inspections of returned merchandise are completed within 4-6 days of receipt of the return. Additional time may be needed if the merchandise must be returned to the manufacturer/vendor for further testing.

Concept Z Performance cannot accept returns of special or custom ordered parts. Programming or Software are non-refundable. We reserve the right to refuse any exceptions.

Credit Card Disputes: Do not file a credit card dispute if you have any issues or problems with your orders, there is a $50 Chargeback fee that is not refundable. Please contact us to resolve any issues before you file any disputes


Methods of Contacting Us
E-mail:
Contact Us
Phone:
602-283-3500
U.S. Mail:
Concept Z Performance, Inc.
attn: Customer Service Center
1515 W. Deer Valley Rd
Phoenix AZ 85027
 
Need Help?
Not finding what you're looking for? Call us at (602)283-3500 or use our contact form.